This can increase feelings of loneliness and isolation. And while Beryl the company did provide some help to get them back on their feet, it was Beryl the family that put together bake sales, raffles, cookouts, donations, and more to raise additional money to make them whole again. In an environment where workplace stress is linked to a loss of $500 billion each year, as well as employee cardiovascular disease and death, caring is a much-needed commodity. The difference between giving 100 and 110 percent shows care in the workplace, for many people. It was not uncommon in the past to devote one's entire work life to a single company. Trust creates loyalty. Sometimes that's a note, time, or some behind-the-scenes help. Truly. While the note itself doesn't take a substantial amount of time to write, it's a moment that I can dedicate to a Beryl family member when they need it. It's about the impact. ), Create a process to know what's going on with your staff. Nowadays, workers tend to job-hop a little more often than every 30 years. How did this happen? They take Beryl home with them and they bring what's at home to Beryl. I wasn't always a hugger. But at Beryl, we've amassed a building full of huggers. Dec 22, 2016 The opinions expressed here by columnists are their own, not those of But this isn't about the publicity of showing you care. The capacity to care is what makes our patient-experience advocates (our core personnel) wonderful at their jobs as they work to assist people with health issues or to find a doctor. Sometimes, even song singers. And let me be clear, unlike Meg Ryan, you can't fake it. Often times we'll learn about something in an employee's life that maybe needs to be addressed behind the scenes. Yes, even a song singer. Why do we care? And that's the kind of culture that will carry you through the tough times. But, more importantly, every day our culture of caring affords our people the opportunity to positively affect our vendors, suppliers, customers, clients, coworkers, and every person they interact with as they connect more than 12 million people a year to healthcare. This gives me the opportunity to engage while managing other aspects of the business. This did not involve official Beryl oversight or organization, just a culture and family taking care of their own on their own. So now, even I'm a hugger. Note writers. Recently we had twin brothers whose apartment burned to the ground and they ended up losing everything. Card senders. We built an online form where a manager can enter information about an event in an employee's life that will automatically generate an email with a picture of the employee that comes to my inbox. Sure, we know that caring for our employees is smart. When we run into these situations, we communicate with the employee one-on-one to find the right course of action.

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