Harvester Corporate Center, 188 P. Tuazon Boulevard, Cubao, Quezon City 1109 Metro Manila, 25/F, Export Bank Plaza, Chino Roces Corner Gil Puyat Avenue , Makati City 1200 Metro Manila, The Plaza Building, Jose Abad Santos Avenue, Berthaphil Ii, Clark Special Economic Zone, Angeles City 2009 Pampanga, 8/F, CyberOne Building, Eastwood Avenue, Bagumbayan, Quezon City 1110 Metro Manila, 2/F, Arcade Building, Riverbanks Center, A. Rodriguez Avenue, Barangka, Marikina City 1803 Metro Manila, 25 & 26, CYBERSCAPE ALPHA, GARNET & SAPPHIRE ROADS, ORTIGAS CENTER, BRGY SAN ANTONIO, Pasig City 1605 Metro Manila, Trafalgar Plaza Building, H.V. Search. Whether it’s through social media, emails, web forms, chatbots, or some other digital channel, if a health plan doesn’t meet their member’s needs every time then that member will find a new health plan who does. With World Numbers, you can now redirect your phone calls from Sutherland to your office phone, cell phone or home phone, giving you complete flexibility over where you work - and meaning you never have to worry about missing important phone calls again! WorldNumbers.com offers phone numbers in over 4000 locations in 60 different countries - and that's just the beginning! Issues are efficiently and effectively remediated. Pristina - Alfa Alfa Building, Industrial Zone Veternik Road to Gjilan, No Number Floor 0, 1, 2 Pristina, 10000 +386-499-554-70 +359-893-695-260. 20005416_en - Collections Agent: Customer Service Internet : USA Work at Home, USA Work At Home US : 20005118_en - Team Manager By continuing, you are agreeing to our use of cookies. Smarter processes are needed to fix customer pain points before they become problems. To achieve this, we partner with businesses to understand the customer experience from end-to-end. 519-254-7430 Primary; Directions. If you are a victim of identity theft, contact your local police department. Sutherland is a leading provider of member engagement services to health plans. World Packages available from only $39 per month! Provide real-time insights and guidance to CS agents to improve customer service. You will be prompted to activate your HR.com user account via email. World Numbers gives you the freedom to redirect phone numbers from all over the world and to any telephone number globally. These agents are empowered by real-time feedback and guidance, resulting in higher productivity, greater accuracy, and happier customers. Leverage advanced analytics and AI technology to enable personalization at scale. This understanding of the customer lifecycle enables our clients to provide proactive, personalized support and offerings via branded channels, social networks, apps, and third-party communities frequented by their customers. At Sutherland, we understand the importance of providing a top-notch inbound and outbound contact centers to health providers. Juggling all of the functions of your business can be difficult, especially when travel is involved. This helps health plans better understand prospects’ needs and anticipate decision triggers around plan selection. 20005334_en - Associate - Account Management: Insurance : USA Work at Home, USA Work At Home US : 20003547_en - Mortgage Loan Servicing Consultant A contact center isn’t just for members. That’s why we dive into what initially drives that call center contact — the journey maps, member experiences, and the originating trigger events. Trusted by 1.75 Million+ HR Professionals Worldwide, to receive HR.com email communication and notifications, as well as communications from our sponsors. Our technology stack allows us to better find, attract, and engage members in ways health plans have never done before.  |  This helps health plans better understand prospects’ needs and anticipate decision triggers around plan selection. With World Numbers, we ensure that you have full control over how and when your customer phone calls from Sutherland are redirected. Just as importantly, our state-of-the-art phone redirection facilities give you complete control over your Sutherland phone number whatever the time, day, or location, meaning you will always be available to those who matter the most in your life. © Copyright 2020 HR.COM Limited. Please enter your search location.  |  An often-underestimated way to improve the member experience is by providing quick and accurate claims information to health providers. Please enter what you're searching for. Sutherland is a leading provider of member acquisition services to health plans. It's never been easier - or cheaper - to keep in touch with your family and friends ones in Sutherland. Whether it’s handling members questions related to their benefits, eligibility, or networks, many health plans do not have the scalable resources to handle this influx. Sutherland's Compliance Office promotes a culture of performance with integrity throughout its global enterprise. Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Understand the customer experience from end-to-end to identify customer pain points. Sutherland is a leading provider of member acquisition services to health plans. Sutherland Global Services. Today's members are being asked to take on more responsibility in finding a health plan that meets their needs, preferences, and budget. Sitemap, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-POV-1003-Targeting-and-Improving-Annual-Renewals-for-Health-Plans, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-POV-1005-Managing-Healthcare-Payment-Delinquencies, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-WP-1008-RPA-in-Healthcare, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-Case1023-Healthcare-Blind, Global delivery model to provide 24/7 support, Increase retention rates of the most profitable members, Lower administrative costs to better meet medical loss ratio and other regulatory requirements, Six of the top 10 health plans are Sutherland clients, Targeting and Improving Annual Renewals for Health Plans -, Managing Payment Delinquency Communications and Collections -, Healthcare RPA and an improved member experience -. Privacy Policy Website. Read More. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Sutherland has been ranked a leader by Gartner, Horses for Sources, Everest, NelsonHall, and many others for our ability to provide contact center services. Sutherland helps health plans handle open enrollment periods. 120+ of the Fortune 1000 and global leaders in every major industry have witnessed the Sutherland difference. Log in; fr Passer en français / Switch to French language × Your account is now active! Thank You for Your Submission An expert will be in touch shortly. We help health plans empower their members with the right information, through each member’s preferred communication channel. We design smart customer journeys that eliminate pain points and transform customer engagement. Kalaw Street, Ermita, City of Manila, Metro Manila, 120 Cordillera Street, Santa Mesa Height, Lourdes , Quezon City 1100 Metro Manila, 605, IPI Buendia Tower Condominium, Zone 8 Gil J. Puyat Avenue, Barangay 51, Pasay City 1300 Metro Manila, 5/F, Orion Building, 11th Avenue corner 38th Street, Bonifacio Global City, Taguig City 1634 Metro Manila, 2F, MB Building, 40th Street, Diego Silang , Taguig City, Metro Manila, 10/F, 11th Corporate Center, 11th Avenue corner Triangle Drive, Fort Bonifacio, Taguig City, Metro Manila, 2F, MB 23 Building, 40th Street, Diego Silang Village, Ususan, Taguig City 1630 Metro Manila, B3, Bonifacio High Street, 9th Avenue, Bonifacio Global City, Taguig City 1631 Metro Manila, B3, Bonifacio High Street, 11th Avenue, Bonifacio Global City, Taguig City 1634 Metro Manila, This website utilizes cookies to improve our service. Kosovo. We use insights based on member demographics and profiles to improve acquisition and targeting tactics. Terms of Use All Rights Reserved. By providing this information, health providers are more easily able to manage their billing and collections task, helping improve the overall experience for a member. Please enter your search location. Sutherland will never ask for you to provide any kind of payments or deposit in order to apply, interview, hire, or onboard to our company. Natividad Building, T.M. (You will be able update your profile to manage your subscriptions upon registration.). For more direct remediation, we design self-service customer satisfaction options powered by conversational AI technology to quickly alleviate customer issues, while at the same time using smart workflows to route high-risk interactions to customer service (CS) agents. Explore Our Work. Cookies Policy |  We use insights based on member demographics and profiles to improve acquisition and targeting tactics. From this analysis, and through better design, automation, and anticipation of members’ needs, we can prevent the frustrating ambiguity and subsequent problems that arise and significantly reduce contact center calls. Whether it’s a simple claims inquiry or understanding a member’s insurance status, keeping health providers happy has a direct impact on the member’s overall experience. Sutherland is a leading provider of outbound education and verification services to the health plan industry. I am an HR practitioner who wants to further my career. Phone Number. Sutherland Global Services Jamaica PLC Ltd Portmore Informatics Park Building C 7 East Trade Way Waterford, St Catherine Jamaica +1-876-630-9400. These fraudulent activities can include but are not limited to: job postings offering roles, interview invitations, or asking for payments to cover a range of expenses and administration costs.

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